MamaCocoon™ Shipping Policy

MamaCocoon™ works with international shipping partners and local delivery couriers to deliver orders directly to your door.

All orders and payments are subject to verification and approval before shipping. To help prevent credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed or cancelled.

Shipping Process

We require approximately 2–5 business days to process and prepare your order for shipment. Processing may take longer during major holidays (up to 10 business days) or when popular items experience stock availability issues.

Once your order has entered our shipping process, we may be unable to make changes, including address changes. Orders will be shipped to the address provided at checkout.

We process orders on business days only, excluding Saturdays, Sundays, and holidays.

Once your order ships, you will receive a shipping confirmation email.

If an order contains multiple items, they may arrive in separate packages and on different dates.

Order Tracking

All orders are provided with tracking information. You will receive an email containing your tracking number once your order has been dispatched.

Tracking information may take several days to appear or update in the carrier's system.

If more than 5 business days have passed since your order was placed and you have not received tracking information, please contact us at 4tfbizz@gmail.com.

Estimated Delivery Times

We currently ship to the United States and Canada.

Location	Estimated Shipping Time
United States	7–14 business days
Canada	10–14 business days

Please note: These are estimated delivery times and do not include our standard 2–5 business day processing period. Delivery dates are not guaranteed.

MamaCocoon™ makes every effort to ensure orders arrive within the estimated timeframe. However, delays may occur due to circumstances beyond our control, including customs processing, holidays, severe weather, carrier disruptions, and other unforeseen events.

Duties, Taxes, and Other Fees

International shipments may be subject to import duties, taxes, or customs clearance fees, depending on the destination and applicable laws.

Unless otherwise stated at checkout, any applicable import charges are the responsibility of the recipient.

MamaCocoon™ does not control these charges and cannot always predict their amount.

If a shipment is refused and returned, additional charges may apply, subject to applicable laws and our return policy.

Lost, Stolen, or Damaged Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check your delivery location and contact the shipping carrier.

You can also contact us at 4tfbizz@gmail.com, and we will help you review the situation.

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the damage so we can assist you.

Claims will be reviewed in accordance with our store policies and applicable consumer protection laws.

Incorrect Shipping Address

Customers are responsible for entering accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at 4tfbizz@gmail.com.

We will do our best to assist you, but address changes cannot be guaranteed once an order has entered processing or been shipped.

Questions or Feedback

We value your feedback and are always happy to help.

If you have questions about your order, shipping, or delivery, please contact us at:

Email: 4tfbizz@gmail.com

Store: MamaCocoon™

Thank you for shopping with MamaCocoon™! 🤍