MamaCocoon™ Refund & Return Policy

At MamaCocoon™, we want you to feel confident and comfortable with every purchase. We understand that shopping online can sometimes be difficult, and we're committed to providing helpful customer service.

30-Day Return Policy

MamaCocoon™ accepts eligible returns or exchanges within 30 days of the purchase date, subject to the following conditions:

• The item must be unused, unworn, and free from visible damage.

• The item must be returned with its original packaging intact.

• Proof of purchase, such as an order confirmation email or order number, may be required.

Returns or exchanges requested more than 30 days after the purchase date may not be accepted, except where required by applicable consumer protection laws.

To request a return, please email 4tfbizz@gmail.com with your order number and reason for the return.

Please contact us before sending an item back so we can provide return instructions.

Exchanges

If you would like to request an exchange, please contact us at 4tfbizz@gmail.com with your order number and the reason for your request.

Exchanges are subject to product availability and the eligibility requirements outlined in this policy.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, incorrect, or otherwise required by applicable law.

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of packages sent without tracking.

Please contact us before shipping your return so we can provide the appropriate return instructions.

Refunds

Once your returned item has been received and inspected, we will email you to confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

The time it takes for your refund to appear depends on your bank or payment provider.

Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please allow additional time for your financial institution to process the transaction.

If you still have not received your refund, contact us at 4tfbizz@gmail.com, and we'll be happy to help investigate.

Gifts

If an item was purchased as a gift, please contact us at 4tfbizz@gmail.com with the order information.

Gift returns will be reviewed under the same eligibility requirements as other returns. We will explain the available refund or exchange options when processing your request.

Damaged, Defective, or Incorrect Items

If your MamaCocoon™ order arrives damaged, defective, or incorrect, please contact us as soon as possible at 4tfbizz@gmail.com.

Include your order number, a description of the issue, and clear photos where possible.

We recommend reporting any issues within 48 hours of delivery so we can investigate promptly. This reporting recommendation does not limit any rights you may have under applicable consumer protection laws.

Our team will review your request and help determine an approp